Customer Relationship Management Software
More and more small businesses are becoming aware of the tremendous power of Customer Relationship Management (CRM) software to help sales teams manage the Marketing, Sales and Customer Services processes.
Ask 10 users what CRM is and you'll get 10 different answers. It's both:
A Contact Management tool to track interactions with prospects.
A Sales Automation tool to enable salespeople to automate and lessen the manual work to conduct marketing campaigns and calls.
Sales Management tools for Sales Managers to track opportunites and forecast Sales Revenue.
A system allowing Customer Service representatives to record and resolve Customer Service issues promptly.
And many more, many of which can only be limited by your own ingenuity.
But mostly it is an integrated database system of knowing who your customers are and getting closer to their needs and knowing them better to better provide what they need and ultimately increase sales.
Unfortunately the business world is littered by some CRM implementations that did not live up to their promise. That's because CRM is not just a software solution; it needs to be an entire company-wide strategy both supported with "buy-in" from management and staff.
And that is why our years of experience planning, strategizing and implementing CRM systems can pay off for your company in happer customers, increased sales and more effective sales teams.
We represent some of the top CRM brands in a crowded field - Maximizer, 1CRM and more - and can match your company up with the right solution to make your project one of the sucesses.
Find out how CRM systems work with a free 14-day demo.